Cooper Trace Skilled Nursing Facility

Positive Feedback:

• Staff are praised for being amazing, friendly, welcoming, and caring towards patients.
• Special mention of the therapy and activities department for their exceptional service.
• Employees are recognized for their long-term dedication, highlighting a stable and committed workforce.
• Visitors and residents note the warm, family-like atmosphere within the facility.
• Some reviewers express satisfaction with the work environment and the overall management of the company.
• One visitor appreciated the informative and accommodating nature of the office manager during an unplanned tour, noting the strong relationships between staff and residents.

Areas for Improvement:

• Concerns about the facility's organization, cleanliness, and the need for more structured schedules and services, including transportation and healthcare appointments.
• Recommendations for more staff, particularly STNAs, and better coordination among shifts to ensure resident care and documentation are up to par.
• Some residents feel trapped and uninvolved in their care plans, indicating a need for better communication and support for those wishing to transition out of the facility.
• Criticism of the physical condition of the facility, with calls for renovation and improvement to match the quality of staff performance.
• Reports of inadequate response times to emergencies, with one instance requiring a 911 call to get staff attention.
• A review describes the facility as run down, suggesting a significant need for upgrades and maintenance.

Conclusion:

While many reviews commend the staff for their dedication and care, there are significant concerns about the facility's condition, organization, and the adequacy of resident support services. Improvements in these areas could enhance the living experience for residents and enable the staff to perform their roles even more effectively.