Contact Vi At Palo Alto

The Vi senior living community has received a mix of reviews from residents and their families, highlighting both its strengths and areas for improvement. Positive feedback praises the community for its beautiful, luxurious environment, excellent maintenance, and high-quality food. The staff is described as dedicated, caring, and respectful, contributing to a vibrant community life that supports active, intellectual, social, and physical engagement. The skilled nursing facility, in particular, has been lauded for providing high-quality care, good communication, and a clean, up-to-date environment.

However, some reviews have raised concerns about the level of care and communication, particularly in transitions between independent living and skilled nursing care. One detailed account from a family member highlighted issues with communication, billing, and the handling of a resident's needs and safety, leading to a preventable fatal injury. This review also mentioned a lack of condolence and support from the community following their loss.

Other criticisms include experiences with rude staff, concerns about the high cost of living at the Vi, and observations that the level of care can sometimes be inconsistent, with some residents experiencing delays in receiving assistance.

Despite these concerns, many residents and their families express satisfaction with their decision to join the Vi community, appreciating the kindness of fellow residents, the quality of the facilities, and the opportunities for engagement and friendship. Some reviews specifically thank staff members for their help and support throughout the residency process, indicating a positive overall experience for many.