Concordia Transitional Care and Rehabilitation – Rose Manor

Positive Reviews:

• Staff praised for taking great care of residents.
• Facility described as nice and clean, with friendly people.
• Residents seem to be doing better since their arrival, with appreciative comments towards the staff's efforts.
• Facility's recent facelift and the welcoming nature of the staff highlighted.
• Positive remarks on cleanliness and the absence of unpleasant smells.
• Extraordinary service and professionalism noted, particularly in rehabilitation services.

Negative Reviews:

• Concerns about residents' hygiene and unattended health issues.
• Reports of unclean and soiled living conditions.
• Complaints about the quality of care declining under new management.
• Issues with staff professionalism, responsiveness, and attire.
• Allegations of ignored call lights, falsified documentation, and overall poor facility management.
• Residents reportedly feeling disrespected and their concerns unaddressed.
• Problems with meal quality and timeliness, as well as general facility maintenance.
• Personal experiences of disrespect and unprofessional behavior from staff.

Mixed Reviews:

• Some residents and their families have had positive experiences, praising the staff and the care provided.
• Others report significant issues with care quality, staff behavior, and facility management, particularly under new leadership.