Concordia Of The South Hills

The reviews for the senior living facilities vary widely, with some expressing deep dissatisfaction and concern over the care provided, while others praise the staff and the care their loved ones received. Key points from the reviews include:

• Several reviewers reported neglect and inadequate care, including untreated health issues leading to severe complications, lack of assistance with basic needs, and poor communication from staff.
• Discrimination and unprofessional behavior from both residents and staff were mentioned, alongside complaints about the physical state of the facilities, describing them as run-down and poorly maintained.
• Isolation practices during the pandemic were criticized for being excessively strict and detrimental to residents' mental health, despite some understanding of the need for safety precautions.
• Conversely, some reviews highlighted positive experiences, praising the staff for their compassion, professionalism, and the quality of care provided. These included successful rehabilitation stays, attentive nursing care, and a family-like atmosphere.
• One detailed account praised the facility for its welcoming environment, caring staff, and the sense of community it provided to their loved one, emphasizing the positive impact on their family member's well-being.
• However, there were also reports of serious concerns regarding patient safety, hygiene, and respect from the staff, including instances of neglect and inappropriate behavior.

In summary, while some families have had positive experiences with the care and support provided to their loved ones, others raise significant concerns about neglect, poor management, and the overall quality of care, suggesting a need for thorough evaluation and consideration when choosing a facility.