Concordia Of Franklin Park

Reviews of Concordia of Franklin Park offer a mixed perspective on the facility's services and care quality. Many reviewers praise the kindness and caring nature of the nurses and staff, highlighting the clean and well-maintained environment. The activities director and the variety of activities available are also commended, contributing to a positive living experience for some residents.

However, a significant concern among several reviews is the apparent understaffing issue. Reports indicate that this leads to skipped basic patient care and hygiene, with some residents not receiving the level of care expected. The staff-to-resident ratio is mentioned as being as high as 20:1, which has led to dissatisfaction among some families. Despite the dedication of the staff, the workload seems to be overwhelming, with reports of staff working long hours and a high turnover rate.

While some families have had positive experiences, noting timely updates on their loved ones' conditions and a sense of community, others have faced challenges. These include dissatisfaction with the cleanliness of rooms, the quality of the memory care unit, and the overall environment. Concerns about the facility's sales tactics and financial arrangements have also been raised, with some feeling misled about costs and payment expectations.

Despite these issues, there are positive remarks about the facility's location, the variety of activities offered, and the quality of meals. The facility's proximity to family homes and the ability for family members to visit and dine with their loved ones are appreciated aspects.

In summary, while Concordia of Franklin Park has aspects that are highly valued by residents and their families, the concerns about staffing levels and the impact on resident care and satisfaction are significant. Prospective residents and their families are encouraged to consider these reviews carefully and conduct thorough due diligence.