Concordia Nursing and Rehabilitation Center –  Lafayette

Summary of Reviews:

• The food is described as nutritious but may not meet everyone's taste preferences, with meals served three times a day and always hot.
• Staff experiences vary significantly across reviews, with some praising the staff's kindness and attentiveness, while others report mistreatment, rudeness, and inattentiveness.
• Several reviewers express dissatisfaction with the facility's care quality, citing instances of neglect, unprofessional behavior, and a lack of empathy towards residents and their families.
• Communication about residents' well-being, especially during challenging times like the COVID-19 pandemic, has been both criticized and commended, depending on the management.
• Facility cleanliness and maintenance are points of contention, with some finding the environment clean and well-kept, while others describe it as old and poorly maintained.
• Activities and rehabilitation services receive mixed reviews, with some appreciating the efforts to engage residents and others questioning the effectiveness and availability of such programs.
• There are concerns about the handling of personal belongings and the administration of medication, with reports of items going missing and incorrect or delayed medication delivery.
• Overall, opinions on the quality of care and the facility's environment are deeply divided, with some families experiencing satisfactory service and others advising strongly against placing loved ones in the facility.