Concordia At Villa St. Joseph

Positive Experiences:

• Many reviewers highlighted the compassionate and attentive care provided by the staff, noting improvements in their loved ones' physical abilities and confidence.
• Facilities such as Villa St. Joseph were praised for their beautiful environment and the comprehensive care, including rehabilitation, long-term care, and engaging activities.
• Some family members appreciated the effective communication and relationships they could build with the staff, ensuring their loved ones were treated with dignity and respect.
• Instances of staff going above and beyond, such as returning lost items after a resident's discharge, were particularly appreciated.

Negative Experiences:

• Several reviews criticized the facility for being understaffed, leading to delayed responses to residents' needs and, in some cases, neglect.
• There were reports of poor management and lack of accountability, with staff allegedly ignoring residents' needs and complaints from family members going unresolved.
• Some reviewers experienced rudeness from staff, including receptionists, and felt that their loved ones were not receiving the level of care expected, especially given the high costs.
• Concerns were raised about the safety of residents, with reports of falls and inadequate supervision for those with specific needs like dementia.
• Communication issues and a perceived decline in the quality of care following ownership changes were also mentioned.

Mixed Experiences:

• While some families had positive rehabilitation experiences and would recommend the facility, others vowed never to return due to negative experiences.
• The quality of care seemed to vary significantly between different units and staff members, with some residents receiving excellent care and others facing neglect.