Concord Royale

Concord Royale has received a variety of reviews from residents and their families, highlighting both the strengths and areas for improvement of the facility. Many reviews praise the caring and dedicated staff, noting that employees treat residents with dignity and love. The facility is described as family-owned, which is reflected in the personalized care and attention residents receive. Activities and engagement for residents are frequently mentioned, with families appreciating the efforts made to keep their loved ones active and involved.

However, some reviews point out challenges, including a reported incident where a resident felt neglected, and concerns about language barriers due to the staff composition. Additionally, there are mentions of personal items going missing, urging families to take precautions with valuable belongings.

On the positive side, many reviews highlight the facility's homely feel, clean and well-maintained environment, and the variety of activities available to residents. The food receives mixed reviews, with some finding it good and others noting it as uninspiring but adequate. The long tenure of staff members, including the director, is seen as a positive indicator of the facility's stability and quality of care.

Concerns about the facility's aesthetics and location are mentioned, but these are generally outweighed by the high level of care and the warm, welcoming atmosphere created by staff and management. The facility's response to the COVID-19 pandemic and its efforts to maintain a safe and caring environment during challenging times are also commended.

In summary, while Concord Royale has areas for improvement, particularly in ensuring the safety and security of residents' belongings and addressing language barriers, it is largely celebrated for its caring staff, engaging activities, and the overall quality of care provided to residents. Families express gratitude for the compassionate environment and the positive impact it has had on their loved ones' lives.