Complete Care At Shorrock Haven

Reviews for Shorrock Gardens and its staff have been mixed, with many highlighting the exceptional care and attention provided to residents, especially those with specific needs such as Alzheimer’s disease. Families have praised staff members for going above and beyond, ensuring residents are well-fed, clean, and engaged in activities, despite some reports of understaffing. The facility is noted for its cleanliness and the staff's friendly and patient demeanor.

However, there have been significant concerns raised by some families regarding the quality of care, including long wait times for assistance, inadequate communication about care plans, and issues with the food quality. One review specifically mentioned a lack of proper care leading to health deterioration, while another expressed dissatisfaction with the handling of a rehabilitation stay, including unaddressed bedsores and personal items going missing.

Despite these concerns, many reviews commend the facility for its specialized care in areas such as dementia and Alzheimer’s, with several families noting improvements in their loved ones’ conditions or expressing gratitude for the compassionate care provided. The staff, particularly those named in positive reviews, have been acknowledged for their dedication and kindness, making a significant difference in the residents' and their families' experiences.

Overall, while there are areas for improvement, particularly in communication and certain aspects of patient care, Shorrock Gardens appears to be a facility where many staff members are committed to providing a high level of care and support to residents and their families.