Complete Care At Linwood

Positive Reviews:

• Caring and loving staff, described as one big family.
• High praise for the care provided during respite care, with a special mention of the connection with the team.
• Staff described as friendly, with holiday events highlighted as spectacular.
• Facility noted for its cleanliness and courteous staff.
• Several reviews commend the staff for being kind, caring, professional, and attentive to residents' needs.
• Positive experiences with specific staff members, including a CNA and a nurse, who were noted for their kindness and helpfulness.
• Activities Department praised for keeping residents engaged and involved with the community.
• Facility chosen as the first choice for rehabilitation, with repeat visits and satisfaction noted.

Negative Reviews:

• Several complaints about poor patient and family interaction, with specific staff members mentioned as unpleasant.
• Incidents of neglectful patient care, including a patient left on the floor after a fall and another sitting in feces for hours.
• Complaints about the facility being understaffed, unclean, and not providing adequate care or rehabilitation.
• Issues with communication, including unanswered phone calls and a lack of information provided to family members.
• Reports of unsanitary conditions, including a bug found in food and rooms not being sanitized.
• Several reviewers strongly advise against sending loved ones to the facility, citing a lack of compassion, care, and professionalism.
• One review mentions a patient ending up in ICU after a stay at the facility, highlighting serious concerns about the level of care.

Mixed Reviews:

• While some reviews praise the staff and activities, others highlight significant issues with care, cleanliness, and management.
• The facility's Activities Department received consistent praise across several reviews, contrasting sharply with complaints about other aspects of care.