Complete Care at Harborage

Reviews of the facility present a mixed picture, with some highlighting exceptional care and others pointing out significant concerns. Positive comments often mention the professionalism and empathy of the staff, particularly noting the kindness and dedication of nurses and therapists. Many reviewers appreciate the clean environment, the attentive and hard-working staff, and the overall management of the community. The facility's rehabilitation services receive praise for their effectiveness and the caring nature of the rehab staff.

On the other hand, several reviews raise serious issues about the level of care and the facility's conditions. Complaints include negligence, understaffing, and poor hygiene, with some reviewers expressing concerns about the treatment of residents and the facility's ability to address their needs promptly. There are mentions of communication barriers due to language differences and a lack of responsiveness to complaints and concerns. Some reviewers have had negative experiences with the facility's cleanliness and the personal care of the residents.

Despite the criticisms, there are accounts of specific staff members going above and beyond in their roles, providing exceptional care and support to residents and their families. The recent change in ownership is frequently cited as a turning point for the facility, with many reviewers noting improvements in care, staff attitude, and the overall environment. The facility's efforts in rehabilitation and long-term care are acknowledged, with some families expressing gratitude for the care their loved ones received.

In summary, while there are significant concerns raised by some, others have had positive experiences, particularly noting improvements under new ownership. The facility's staff, particularly those in rehabilitation and nursing, are often praised for their dedication and care.