Complete Care At Hamilton

Positive Reviews:

• Many reviewers highlight the significant improvement in both the medical condition and emotional state of their loved ones after moving to Hamilton.
• The staff is frequently described as attentive, friendly, professional, and highly competent, with some reviewers noting that the staff treats residents more like family.
• Cleanliness and a variety of activities available for residents are also praised.
• Several reviewers specifically mention the effectiveness of the physical therapy and rehabilitation services, noting marked improvements in their loved ones.
• The food quality is generally well-received, with staff willing to accommodate dietary preferences.
• Communication with staff is described as easy and responsive, with staff members being very understanding and helpful.
• Some reviewers express their appreciation for the professional and compassionate care provided, making special note of the friendly and supportive atmosphere.

Negative Reviews:

• A few reviewers report negative experiences, including perceived unprofessionalism and rudeness from the staff.
• Concerns about patient care and cleanliness were mentioned, including an instance of a patient being dressed in another's clothes and reports of neglect.
• One review mentions dissatisfaction with the food quality and timing of meals.
• There are complaints about the staff not being on the same page and a specific mention of a staff member being dismissive towards patients.

Mixed Reviews:

• While many reviews praise the staff and care provided, there are notable exceptions where the level of care and professionalism was questioned.
• The facility's condition received mixed feedback, with some finding it satisfactory and others suggesting improvements are needed.