Complete Care At Green Knoll

Reviews for the senior living facility present a mixed picture, with some expressing significant dissatisfaction while others praise the care and environment provided.

• Several reviews harshly criticize the facility, mentioning poor food quality, inadequate rooms, lack of basic supplies, and unprofessional behavior from the staff. Concerns about medication management, COVID protocols, and missing personal belongings were also raised. Some reviewers reported a lack of communication and responsiveness from the facility's management.
• On the other hand, numerous reviews highlight positive experiences, praising the cleanliness of the facility, the professionalism and care of the staff, and the quality of the rehabilitation services. The management, particularly Ben Matzliah, received commendations for their expertise and helpfulness. The rehab department and nursing staff were noted for their friendliness and effectiveness.
• Some reviews specifically mention the facility's improvements under new ownership, with increased communication and better care being highlighted. The renovations and the caring nature of the staff were also appreciated.
• A few reviews from employees and family members of residents note the facility as a welcoming and caring environment, with a family-like atmosphere and attentive, kind staff.
• However, there are also accounts of negative experiences, including issues with food allergies, medication management, and staff attitudes. The quality of food and the condition of amenities like televisions were criticized.

In summary, while there are significant concerns raised by some, others have had positive experiences with the facility, citing improvements, cleanliness, and the caring nature of the staff as reasons for their satisfaction.