Complete Care At Arbors Haven

Overall Experience:

• Many reviewers have had pleasant experiences, highlighting the friendly, helpful, and caring staff.
• The facility is described as clean, bright, and cheery, making it a perfect fit for residents with Alzheimer's and other needs.
• Staff members, including those in customer service roles, are praised for being professional, knowledgeable, and putting visitors at ease.
• Communication with family members is considered good, and the staff's consideration for residents' well-being is highly valued.
• Residents are happy and social, with spacious and clean rooms adding to their comfort.
• Some concerns were raised about a new medication distribution policy requiring residents to pick up their medication, which some found inconvenient.
• Parking availability for visitors has been noted as an issue, with suggestions for employee-specific parking.
• While the staff is commended for their kindness and the facility for its cleanliness, there have been recent complaints about the quality of food, particularly the lack of homemade options.

Summary:

The Havens generally receives positive reviews for its staff's professionalism, the facility's cleanliness, and the overall care provided to residents. The environment is described as welcoming and suitable for individuals requiring various levels of care. However, some operational changes and aspects like food quality and parking availability have room for improvement according to family feedback.