Community Medical Center Tcu

Negative Experiences:

• Long wait times in the ER, with reports of hours spent waiting just for initial vitals or to be seen by a doctor.
• Reports of unprofessional care, rudeness from nursing staff, and poor quality care from doctors at certain facilities.
• Complaints about the hospital environment being hot and crowded, particularly concerning for vulnerable patients.
• Communication issues, with families struggling to get updates on their loved ones' conditions.
• Some patients felt neglected, mentioning that nurses and doctors barely checked up on them.
• Concerns about cleanliness and maintenance, including reports of filthy rooms and unaddressed spills.
• Issues with staff attitude, including reports of security and nurses being rude or unhelpful.
• Problems with hospital protocols, including not enforcing mask-wearing during the pandemic.

Positive Experiences:

• Some patients reported significant improvements in the hospital's services, praising the professionalism, compassion, and training of the staff.
• Positive remarks about the effectiveness of testing and imaging, leading to proper evaluation and treatment.
• Appreciation for the care and compassion shown by certain nurses and staff members, making patients feel comfortable and well-cared-for.
• Good experiences with outpatient testing and physical therapy, highlighting the expertise and attentiveness of the staff.
• Notable improvements in cleanliness and staff responsiveness in recent visits.

Mixed Experiences:

• Some reviews noted specific incidents of carelessness or unprofessional behavior but also acknowledged areas of good service or care within the same facility.
• Concerns about specific departments or times of day, with some patients experiencing excellent care during the day but poorer service at night.