Commonwealth Senior Living At The West End

Commonwealth Senior Living at the West End has received a mix of reviews from residents and their families. Many have praised the facility for its caring and attentive staff, with specific commendations for the management and those working in the memory care unit. The facility has been described as clean, welcoming, and providing a variety of activities and amenities that contribute to a high quality of life for its residents. Families have appreciated the creative ways the staff have facilitated interactions during the pandemic, such as through FaceTime and window visits.

However, there are also reviews expressing dissatisfaction with the level of care provided, citing instances of neglect, unprofessional behavior from the director, and a lack of responsiveness to residents' needs. Concerns about cleanliness, specifically mentioning a urine smell, and the adequacy of activities in the memory care unit have been raised. Some reviews suggest that the facility may be understaffed, impacting the quality of care and attention given to residents.

While many reviews highlight the positive aspects of living at Commonwealth Senior Living at the West End, including the food, the facility's environment, and the staff's dedication to residents' well-being, there are significant concerns that potential residents and their families should consider. It is recommended that those interested in the facility conduct thorough research, including visits and discussions with current residents and their families, to ensure it meets their expectations and care needs.