Commonwealth Senior Living At Kilmarnock

Positive Reviews:

• Staff has been described as professional, courteous, warm, engaging, caring, kind, empathetic, attentive, friendly, knowledgeable, and efficient.
• Many reviewers were impressed with the level of engagement and care provided to residents, including personal visits for screening and direct care.
• The facility offers a variety of activities for seniors, such as arts and crafts, bingo, table pool/games, outside activities/field trips, and is praised for its good food.
• Several comments highlighted the clean and attractive environment of the facility, including recent improvements like new wall paint.
• Some staff members were specifically commended for going the extra mile in showing kindness and providing help to residents.

Negative Review:

• One detailed review expressed significant dissatisfaction with the level of care and management, including issues with medication administration, response times to emergency calls, and overall lack of attention and care.
• The reviewer also noted a lack of communication and compassion from the facility's management, especially during and after the resident's passing.

Mixed Reviews:

• While most reviews are positive, noting the cleanliness, friendliness, and attentiveness of the staff, and the variety of activities available, the negative review raises serious concerns about the quality of care and management practices.
• It's important for potential residents and their families to consider both the positive experiences and the issues raised when making a decision.