Commonwealth Senior Living At Charlottesville

Positive Reviews:

• Many reviewers express high satisfaction with the care and professionalism at CSL Charlottesville, especially during challenging times such as the COVID-19 pandemic.
• Staff members are praised for their dedication, caring nature, and the positive impact they have on residents, making it feel like a family.
• Several employees highlight the rewarding work environment, the joy of interacting with residents, and the supportive team culture.
• Facilities are described as clean, and visits are generally pleasant with friendly staff and well-cared-for residents.
• The administrative team is commended for their personal and professional approach, and the facility is recommended by families for the care of their loved ones.

Negative Reviews:

• Some reviews mention a quarantine due to COVID-19 cases and express concerns over management and the quality of care provided.
• Critics point out issues such as poor management, lack of order, and a focus on filling rooms rather than providing quality care.
• There are complaints about the facility's construction, with mentions of low ceilings and narrow hallways, and dissatisfaction with the food quality.
• One review describes a negative experience with additional assistance services, mentioning neglect and inadequate care.
• Concerns are raised about communication and responsiveness, with one visitor experiencing difficulty gaining access to see a family member.

Mixed Feedback:

• While many reviews are overwhelmingly positive, praising the staff and the care provided, there are significant concerns raised about management practices, facility conditions, and specific instances of poor care.
• Some reviews suggest conducting thorough research and visiting the facility to form an accurate impression, hinting at discrepancies between public perception and actual experiences.