Commonwealth Memory Care at Norfolk

Negative Experiences:

• One review expressed deep regret and dissatisfaction with the care provided, attributing a family member's death to negligence and lack of action from the facility's management.

Mixed Feelings:

• Some found the property and staff nice but had issues with the layout of the building or initial communication problems.
• Concerns were raised about the inconvenience of access restrictions for visitors, suggesting improvements like card access for family members.

Positive Experiences:

• Many reviews praised the facility for its caring and professional staff, improvements under new ownership, and the quality of care provided to residents.
• Particular appreciation was shown for the facility's ability to handle residents with severe dementia, with staff being knowledgeable and understanding.
• Facility improvements and staff responsiveness to resident and family needs were highlighted, including the handling of personal belongings and activities for residents.
• Some reviews specifically thanked staff members for their dedication and care, noting improvements in residents' health and disposition.

General Feedback:

• Several reviewers mentioned the facility being a good value, with one noting it as the least expensive option considered.
• One review mentioned the facility's location as a deterrent despite the positive feedback from a phone conversation with the branch manager.