Commerce Comfort Care

Positive Reviews:

• Many reviewers praise the beautiful facilities and great locations of the senior living communities.
• Staff is often described as caring, knowledgeable, and friendly, contributing to a warm and welcoming environment.
• Several comments highlight the excellent amenities, including spacious rooms, a beautiful salon, and a perfect theater.
• Some reviewers are excited about the new developments and the positive impact they will have on the community.
• Employees express satisfaction with their jobs, citing room for growth, good pay, and a supportive administrative staff.
• Family members of residents appreciate the care and respect their loved ones receive, noting the efforts to treat residents with dignity.

Negative Reviews:

• One detailed review criticizes Commerce Comfort Care for being unorganized, lacking in staff and activities, and trying to cut costs at the expense of quality care.
• Several reviews express concerns about management changes leading to a decline in care quality and safety for residents.
• Complaints include inadequate staffing, lack of proper training for aides, and a failure to address problems promptly.
• Some reviewers warn others to ask questions and observe carefully before choosing the facility for their loved ones.
• There are reports of the facility being poorly managed, with issues such as residents going long periods without showers and receiving inadequate meals.

Mixed Feedback:

• While some reviews commend the new management and staff for improvements and dedication, others feel that the focus on financial gain has compromised the quality of care.
• One reviewer acknowledges the beautiful building and rooms but warns against being fooled by appearances due to underlying management and care issues.