Colonial Park Care Center

Negative Reviews:

• Issues with billing and discharge procedures, negatively impacting family credit.
• Several calls for the facility to be shut down due to poor conditions and staff behavior.
• Reports of abuse and neglect, including a staff member tormenting a resident and posting about it on social media.
• Complaints about the night staff being particularly unhelpful and rude to patients.
• Concerns about cleanliness, staffing levels, and response times to resident needs.
• Problems with meal service, including missing items and poor quality food.
• Issues with the administration not paying employees on time, affecting other financial responsibilities.
• Claims of insufficient staff to provide adequate care and long waits for medication.

Positive Reviews:

• Appreciation for the staff's commitment and care during the Covid crisis.
• Positive interactions with staff, who are described as knowing their jobs and being kind to residents.
• Gratitude for the care received by a resident, noting the facility's handling of difficult patients well.
• High marks for the staff's friendliness, caring, and compassion, despite some issues with meal service and aide behavior.
• Positive feedback on the facility's cleanliness and the caring nature of the staff from a visitor.
• Commendation for the facility as a good workplace.
• Praise for the care and attention given to a resident with early onset Alzheimer's, highlighting the staff's professionalism and the facility's cleanliness and activities.