Colonial Gardens Of Austin A-1

Positive Reviews:

• Many reviewers praise the loving and caring staff, highlighting the beautiful grounds and great staff attention.
• Several reviews commend the facility for its warm and helpful executive director and staff, making families feel right at home.
• Colonial Gardens is appreciated for its clean environment, lack of bad odors, and engaging activities for residents.
• Some reviews highlight the facility's responsiveness, great care, and the dedication of the executive director and staff.
• Many families found the community to be a perfect fit for their loved ones, offering private rooms, great food, and a homely environment.
• The activity program and the variety of games and social events are highly praised.
• Employees and agency workers express satisfaction with working at the facility, citing a fun and homely environment.

Negative Reviews:

• One review reports a negative experience with the facility being cold and contributing to a resident's pneumonia.
• Several reviews express serious concerns about neglect, mistreatment, medication theft, and unprofessional behavior by the staff.
• Complaints about the facility's cleanliness and infestation issues are mentioned.
• Some reviewers had difficulty reaching the facility by phone or email, indicating communication issues.

Mixed Feedback:

• While many reviews are overwhelmingly positive, praising the staff's care and the facility's environment, a few reviews raise significant concerns about resident treatment and facility management.
• The facility is both celebrated for its caring environment and criticized for alleged neglect and poor communication.