Collinwood Nursing & Rehab

Positive Reviews:

• Employees at Collinwood are seen as family members, with CNAs and nurses doing a wonderful job. The facility is noted for its cleanliness and teamwork among staff.
• Family care meetings are appreciated, with staff members being attentive to concerns. The facility is clean, and residents are well cared for with engaging activities.
• Recent management changes have improved the quality of care, with residents being treated with dignity and respect.
• Residents and their families appreciate the cleanliness and considerate treatment. The facility has a homey and modern dining hall decor.
• Special attention to billing and responsive staff in handling finances and care needs. Personal touches, like bringing preferred beverages to residents, are noted.
• Positive experiences with the facility's care, especially for those needing more attention or at elopement risk.
• Special care attention during rehab is highlighted, along with the kindness and family-like treatment of residents.

Negative Reviews:

• Some reviews strongly advise against placing loved ones in the facility, citing neglect in basic care and hygiene, and a lack of attention to those in need.
• Concerns about staff not fulfilling their duties, with specific issues around payment for work and responsiveness to HR inquiries.
• Complaints about the lack of privacy in shared rooms, the risk of losing personal items, and increasing problems with the services provided.
• Allegations of serious neglect leading to the deterioration and death of a resident, with a call for accountability and improvement in care.

Mixed Reviews:

• While many reviews praise the facility for its cleanliness, care quality, and staff responsiveness, others raise serious concerns about neglect, unmet care needs, and management issues.