Collierville Nursing And Rehabilitation

The reviews for this senior living facility are mixed, with some highlighting serious concerns and others praising the care and staff. Negative reviews frequently mention poor cleanliness, outdated facilities, and inadequate care. Complaints include unclean sheets, limited bathing opportunities, and a lack of attentiveness from the staff. Some reviewers express a belief that the facility is understaffed and that their loved ones did not receive the necessary care, with one even stating that the conditions led to a family member's death.

On the other hand, positive reviews commend the facility for its caring and loving staff, excellent care, and effective therapy. Several reviewers are impressed with the facility's renovations and the new administration, noting improvements in the overall quality of care and the environment. The staff's friendliness and professionalism are mentioned favorably, and some family members have observed significant recovery and well-being improvements in their loved ones.

There are also mentions of administrative issues, such as difficulties obtaining necessary documents like W2 forms, and concerns about the facility's responsiveness to phone calls. Some reviews suggest that while there are a few caring staff members, the overall level of care and facility management is lacking.

In summary, while there are positive testimonials about the staff's kindness and the care provided, significant concerns about cleanliness, facility conditions, and overall management persist. Prospective residents and their families may want to consider these mixed reviews carefully when making decisions about care.