Cogir of Fallbrook

Positive Reviews:

• Many reviewers commend the leadership and staff at Cogir of Fallbrook for being welcoming, knowledgeable, and attentive. The community is praised for its cleanliness, strong leadership team, and the friendly, eager-to-help caregivers.
• Activities and dietary needs are well addressed, with specific mentions of the Activities Director and Chef accommodating residents' interests and dietary restrictions.
• The community is described as inclusive and supportive, with staff going out of their way to ensure residents feel like part of a family, especially those without nearby relatives.
• Residents enjoy a variety of activities, including exercise classes, Bingo, and painting, and appreciate the friendly environment and the opportunity to interact with staff members' pets.
• Professionals in the senior living industry have had positive experiences placing clients in the community, noting excellent care and management.
• Estancia is highlighted for its beautiful facilities and experienced, caring staff, making it a recommended choice for senior living.

Negative Reviews:

• Some reviewers express concerns about the management and operational aspects, including issues with wireless Internet and TV service disruptions.
• There are serious allegations regarding the care and attention given to residents, with claims of neglect and inadequate staffing levels following a change in ownership.
• Communication and organizational skills of the administrative staff at Estancia have been criticized, with a particular instance of a family being led on and then declined residency at the last minute due to medical needs that were not initially assessed.

Overall:

While many reviews highlight the positive aspects of living and working in these communities, including strong leadership, a variety of activities, and a caring environment, there are significant concerns regarding management, communication, and resident care that potential residents and their families should consider.