Clayton House

Negative Experiences:

• Several visitors reported a lack of organization and cleanliness, including odors and unattended spills.
• Concerns were raised about the quality of care, including neglect and inadequate daily hygiene.
• Some reviewers were disappointed with the facility's appearance and maintenance, describing it as old and depressing.
• Issues with billing and communication were mentioned, with difficulty in resolving disputes and getting responses.
• There were complaints about the quality and variety of food, with some residents experiencing weight loss due to unappetizing meals.

Positive Experiences:

• Many reviewers praised the compassionate and attentive care provided by the staff, noting personalized attention and effective communication.
• The facility was commended for its cleanliness and maintenance in some reviews, with one calling it the best in the country.
• Family members appreciated the sense of community and the range of activities available for residents, including religious services.
• Some reviews highlighted the facility's efforts in accommodating residents with special needs or transitioning from less satisfactory care environments.

Mixed Experiences:

• While some reviewers found the staff to be caring and diligent, others felt that the level of care and attention was inconsistent.
• Opinions on the facility's environment and amenities varied, with some finding it satisfactory and others seeing room for improvement.