Clarendale of Addison

Clarendale of Addison receives mixed reviews, highlighting both its strengths and areas needing improvement. Positive feedback praises the facility for its cleanliness, well-maintained environment, and the friendly, helpful staff. Many reviewers commend the sense of community, noting that residents and staff create a warm, inviting atmosphere filled with fun activities and outings. The quality of care is frequently mentioned, with staff described as kind, patient, and attentive, making residents feel like family.

Several reviews specifically mention the excellent guidance provided during the initial tours and the admission process, making families feel comfortable and assured in their decision to choose Clarendale. The variety and tastiness of food, along with the facility's physical features such as smoke detectors, sprinklers, and bright rooms, are also highlighted positively.

However, there are significant concerns regarding the memory care unit. One review describes the meals as being served late and cold, which is particularly disheartening for residents looking forward to their meals. Another review criticizes the facility for deceptive sales practices, specifically in the memory care department, where the services promised were not delivered, leading to the necessity of hiring a full-time caregiver.

Despite these criticisms, many families express gratitude towards Clarendale for providing a caring and supportive environment for their loved ones, with activities and care that enhance their quality of life. The staff's dedication to creating a positive living experience is frequently acknowledged, making Clarendale a recommended choice for senior living, with the caveat of carefully considering the specific needs of those requiring memory care.