Cityview Nursing And Rehabilitation Center

Reviews of the facility present a mixed picture, highlighting both commendable efforts and significant areas of concern. Many reviewers commend the staff for their dedication, especially during challenging times like the COVID-19 pandemic. Managers, nurses, and CNAs are praised for going above and beyond in providing care, maintaining cleanliness, and implementing safety precautions. The variety of activities, the cleanliness of the facility, and the courteous staff contribute to the satisfaction of many residents and their families.

However, there are serious complaints as well. Some reviews describe negative experiences, including inadequate care, unprofessional behavior from the staff, and a lack of communication. Concerns about the facility's handling of COVID-19, including allegations of not preventing the spread and contributing to the deterioration of residents' health, are particularly alarming. There are also reports of personal belongings being lost or stolen.

On a positive note, specific staff members receive individual praise for their exceptional service and care, indicating that there are dedicated professionals within the facility. The Memory Care unit is noted for its caring and compassionate nurses, though there is a desire for more activities for patients. The facility's cleanliness and the quality of meals are also points of satisfaction for some.

Despite the positive aspects, the severity of the negative reviews, including accounts of residents' health declining rapidly after contracting COVID-19 and allegations of neglect and discrimination, raise significant concerns about the overall quality of care and management at the facility.

Lastly, several employees express satisfaction with their work environment, praising the teamwork, management, and friendly atmosphere. This suggests that experiences at the facility can vary widely between individuals and departments.