Citizens Medical Center

Positive Experiences:

• Many patients appreciated the caring and understanding administration and nurses, highlighting their support and excellent job in handling various medical conditions, including severe cases that required emergency and ICU care.
• Several reviews praised the cleanliness of the facility, the professionalism, and the compassion of the staff, noting that the environment was nice, clean, and had a welcoming atmosphere.
• Specific departments like day surgery received commendations for their informative and compassionate staff, with particular praise for the care provided during significant procedures such as total knee replacements.
• The emergency room staff was noted for their efficiency and care, with some patients giving them a high rating for their prompt and attentive service.
• End of life care was described as unmatched in professionalism and compassion, with the staff showing unending support for both the patient and their family during difficult times.

Negative Experiences:

• Some patients reported terrible customer service, mentioning that staff seemed uninterested in assisting, especially for those paying cash without insurance. There were also complaints about perceived prejudice and unprofessional behavior.
• Long wait times in the emergency room were a common complaint, with some patients feeling neglected and expressing concern over the potential life-threatening implications of such delays.
• Several reviews criticized the bedside manner of some doctors and nurses, describing them as rude or dismissive, particularly in situations requiring empathy and understanding.
• There were instances of perceived incompetence, with patients feeling that their needs were not adequately addressed, mentioning that some staff members were lazy and did not provide necessary patient care.
• Customer service issues extended to billing, with complaints about being billed higher than quoted amounts and difficulties in getting in touch with the hospital staff over the phone.

Mixed Experiences:

• While some departments and staff members received high praise for their care and professionalism, others were criticized for their lack of empathy, professionalism, and efficiency.
• The experiences of patients varied widely, from those who had exceptional care and would highly recommend the facility to those who had such negative experiences that they advised others to seek care elsewhere.