Citizens Care Center

Negative Experiences:

• One visitor reported a nurse being rude when asked to help move a resident onto the bed, and alleged abuse within the facility.
• A family member reported their mother contracted COVID-19 from a nurse who had traveled to a hotspot. The facility was accused of transferring the resident to a hospital to avoid reporting the case to other families, and subsequently refused to readmit her after recovery.
• A visitor found their father with Alzheimer’s sitting in a cold room in a diaper without proper care, and received an unsatisfactory response from the staff.
• Concerns were raised about the quality of food, with a specific incident involving raw hamburger meat being served to a resident.

Positive Experiences:

• Several reviews praised the caring and friendly staff, with one relative noting their loved one was well cared for.
• A pharmacy associated with the facility received compliments for treating customers like family and providing medications that are hard to find elsewhere.
• Comments on the cleanliness of the facility and the friendliness of the staff were common.
• Employees shared positive experiences about working at the facility, highlighting great teamwork, long-term staff, and a family-like atmosphere with both staff and residents.
• One employee, after relocating from NYC, praised the facility for its care quality and recommended it to their own family.