Citadel Care Center-Wilmette

Positive Experiences:

• Many reviewers highlighted the exceptional care and compassion provided by the staff at Citadel, noting that the staff often went above and beyond in their duties.
• Facilities were generally described as clean, comfortable, and attractive, with some facilities offering private rooms even to those on public aid.
• Rehabilitation services, including physical therapy, were praised for their effectiveness, with several reviewers noting significant improvements in their loved ones' conditions.
• The responsiveness and professionalism of the staff were frequently mentioned, with families feeling supported and well-informed about their loved ones' care.

Negative Experiences:

• One review detailed a negative experience with Manor Care, where a resident's personal hygiene was neglected, and staff were described as rude.
• Another reviewer expressed disappointment with the handling of personal hygiene matters and the distress caused by a roommate's pain episodes, feeling that their mother was not treated with dignity.
• Some reviews mentioned concerns about staffing levels, suggesting that there could be delays in responding to residents' needs.

General Observations:

• Facilities often provided amenities such as valet parking and were noted for their cleanliness and maintenance.
• The atmosphere and environment of the facilities were important to residents and their families, with many appreciating light, airy spaces and well-kept gardens.
• Communication and the personal touch from staff were highly valued, contributing significantly to the overall satisfaction with the care provided.

In summary, while there were some concerns and negative experiences, the majority of reviews for Citadel and similar facilities were positive, with particular praise for the care and compassion of the staff, the effectiveness of rehabilitation services, and the cleanliness and comfort of the facilities.