Churchill Estates Retirement Community

Positive Feedback:

• Employees express love for the team and residents, suggesting visitors come for a tour or lunch.
• Family members note the community feels like a little community, especially in memory care, with residents appearing calm and relaxed.
• Some reviews highlight great staff and a fun working environment.
• Residents are described as content, with the facility offering restaurants and friendly staff.

Negative Feedback:

• Several complaints about management, including issues with communication, handling of resident care, and overall hostility.
• Concerns raised about the treatment of employees, including allegations of abusive behavior by the kitchen manager and discrimination.
• Reports of a bed bug infestation that management has allegedly refused to address.
• Tragic accounts of neglect leading to the preventable deaths of residents, with specific issues related to pacemaker management and emergency response.
• Hygiene and cleanliness issues, including a severe incident involving a resident's living conditions not being properly managed.

Mixed Feedback:

• Some employees and visitors praise the staff and environment, while others describe it as hostile and discriminatory.
• There are mentions of good pay but at the cost of a positive work environment.
• A resident has not received a proper introduction or tour of the facility, indicating potential issues with resident orientation.