Childrens Specialized Hospital Toms River

Negative Experiences:

• High unexpected charges and poor communication from the billing department.
• Unprofessional behavior, including last-minute appointment rescheduling and refusal to see patients after making them wait.
• Difficulty in getting in touch with staff, lack of response to emails and phone calls.
• Perceived lack of care and attention from therapists, leading to slow progress in children's therapy.
• Unethical billing practices and overcharging for outpatient appointments.
• Complaints about being rushed and receiving inconsistent information regarding appointments.
• Unprofessional conduct from an audiologist and overall dissatisfaction with the organization's handling of appointments and billing.

Positive Experiences:

• High praise for the therapy gyms, described as colorful and inviting for young children.
• Appreciation for the cleanliness of the facility and the professionalism of the doctors and staff.
• Significant progress noted in children's therapy due to the efforts of dedicated therapists.
• Gratitude expressed for the life-saving care and support provided to a child, now an adult.
• Positive farewell experience for a child transitioning from long-term care, including a spa day and a scrapbook.
• Recommendations for the physical and occupational therapy services, highlighting the helpful and smiling staff.
• Enjoyment of the therapy gyms by children, with specific therapists mentioned for their excellent work.