Childrens Specialized Hospital Mountainside

Reviews of the healthcare facility have shown a mix of experiences, ranging from dissatisfaction with administrative processes to praise for specific therapeutic services. Several reviewers expressed frustration over appointment scheduling, cancellations, and long wait times for both phone responses and service delivery. One detailed account highlighted a particularly disappointing experience where an appointment for an ADD evaluation was cancelled due to a slight delay in arrival, despite adherence to pre-appointment protocols. This incident underscored a perceived lack of flexibility and compassion in handling patient needs.

On the other hand, positive feedback was given for the quality of care in specific areas such as physical therapy for young children, where the environment and therapist's approach were highly praised. However, concerns were raised about the effectiveness and appropriateness of telemedicine for certain evaluations, such as autism, with some questioning the value for the cost incurred.

Issues with communication were a common theme, with reports of difficulty in reaching live representatives and obtaining timely responses. The process of obtaining medication and scheduling appointments was described as particularly challenging, leading to frustration and dissatisfaction among some reviewers.

Despite these challenges, there were instances of satisfaction with the care provided, especially in terms of the cleanliness of the facility and the professionalism of the staff. One family shared a positive long-term relationship with the facility, appreciating the comprehensive care their son received across various specialties.

Overall, the reviews paint a picture of a facility that offers valuable services but struggles with administrative efficiency and communication, impacting the patient experience. While some have had positive interactions, particularly with individual therapists, others feel let down by the system, especially in times requiring extra understanding and flexibility.