CHI St. Joseph Health Rehabilitation Hospital

Positive Reviews:

• High praise for the physical therapy department, with specific mention of their expertise and trustworthiness.
• Many reviewers experienced significant improvements, including transitions from wheelchair to walking with assistance.
• Staff across various departments (reception, nurses, rehab staff, administration, nutrition, and techs) received commendations for excellent service.
• Several reviewers highlighted the caring and positive attitude of the staff, contributing to a great environment for recovery.
• Some families noted that their loved ones received care that felt personalized and deeply compassionate, akin to being treated like family.

Negative Reviews:

• One reviewer described their stay as akin to a "nightmare movie scene," citing lack of basic amenities and care post-surgery.
• Concerns were raised about the facility's cleanliness, temperature control issues, and responsiveness to patients' needs.
• Several reviewers criticized the facility for discharging patients prematurely, often attributing this to insurance coverage running out.
• Complaints about the quality of customer service, with some mentioning poor communication and lack of attention to patients' needs.
• Some specific instances of neglect were reported, including unattended patients and inadequate assistance with eating and medication management.

Mixed Reviews:

While many reviewers shared stories of hope and recovery, praising the staff and the care provided, others expressed dissatisfaction with the services, citing issues ranging from facility conditions to perceived premature discharges. The experiences seem to vary greatly among patients and their families.