Chester Street Residence

Summary of Reviews for Chester Street Residence:

• Staff are consistently caring, helpful, and treat clients and their families with respect, making everyone feel like part of their family.
• The facility is praised for its beautiful patio, delicious food prepared by a chef from Italy, and clean, nice rooms.
• Owners and management are highly involved, getting to know each resident personally and ensuring their care needs are met. They have been known to provide exceptional support during challenging times, including the pandemic.
• Residents receive personalized care, including wound care and physical therapy, in a supportive and kind environment.
• The team is accommodating and supportive, especially during financial difficulties and end-of-life decisions, treating residents like family.
• There is a strong sense of community, with staff being attentive and personable, ensuring all needs and wants are satisfied.
• Residents are treated with dignity, respect, kindness, and humor, with staff adjusting to changing needs over time.
• The facility is described as beautiful, but the kindness and respectfulness of the staff towards residents are highlighted as the most important aspects.
• Family members express gratitude for the loving care their loved ones received, noting that residents feel happy, comfortable, and safe.
• The patient to caregiver ratio is higher due to the smaller size of the facility, allowing for more personalized care.
• Staff members, including those with personal connections to residents, commend the quality of care and the dedicated team at Chester Street.

Overall, Chester Street Residence receives high recommendations for its caring staff, beautiful facility, and the personalized, respectful care provided to residents.