Chesapeake Shores

Residents and their families have shared a mix of experiences at this senior living facility. Many reviews highlight the caring and family-like treatment from the staff, with specific praise for the nursing and therapy departments. Activities are described as great, with staff always looking for innovative ways to engage residents. The facility is commended for its efforts to maintain a sense of heart and home, even through staff changes, and for keeping residents safe and well-cared for, especially during challenging times like the Covid-19 pandemic.

However, some reviews express significant concerns about the facility's cleanliness, alleging it sometimes smells like urine and that residents' personal hygiene and comfort are neglected. There are reports of residents feeling depressed, experiencing weight loss, and not receiving proper medical attention, such as timely access to inhalers. Communication issues between the facility and families, as well as concerns about the quality of care and rehabilitation services, are also mentioned. Some reviewers have observed a lack of responsiveness to feedback and a discrepancy between the facility's promotional materials and the actual conditions.

Despite these criticisms, there are positive remarks about improvements being made, including upgrades and personnel changes that have addressed previous issues like odors. The staff, including unit managers and therapists, receive commendations for their dedication and the quality of care provided. The facility is described as having a supportive and friendly environment, with staff going above and beyond to assist residents and their families.

In summary, while many reviews praise the staff's compassion and the quality of care, there are serious concerns about cleanliness, resident treatment, and facility management that potential residents and their families may want to consider.