Chatham Commons

Reviews of the senior living facility have been mixed, with several concerns raised by family members and a former employee. Key issues include:

• Reports of lost personal items, including clothing, with administration showing a lack of concern.
• Unsupervised residents wandering into others' rooms, and a lack of amenities and activities for memory care residents.
• Cleanliness and maintenance of the rooms have been criticized, with one review mentioning that rooms were not cleaned to a satisfactory standard even before the pandemic.
• Medication management has been flagged as a problem, with incorrect administration of meds and missed doctor's appointments.
• Staff attitude and competence have been repeatedly criticized, with reports of rudeness to residents and family members, and a general lack of responsiveness to requests and concerns.
• One review mentioned a lack of supervision for a resident with significant needs, leading to unsafe situations.
• However, there are also positive comments about the facility, including efforts to renovate and improve the environment, friendly and attentive staff, and a range of activities and services that some residents enjoy.
• Concerns about space and the handling of residents with extensive needs have been raised, with reports of the facility calling family members to manage situations.

Overall, the reviews suggest a facility with significant room for improvement in areas such as staff training, resident supervision, and communication with family members. However, there are also indications of positive experiences for some residents, pointing to variability in the quality of care and services provided.