Chateau Gardens Memory Care

Positive Reviews:

• Many reviewers express gratitude and respect for the caring and kind staff, highlighting the loving care their family members received.
• Staff members, including the director and activities director, are praised for their compassionate leadership, open-door policy, and personal care of the residents.
• The facility is commended for its clean, simple, and pleasant environment, as well as its excellent care and attention, especially for residents with memory problems or requiring complete care.
• Activities and crafts are highly appreciated, contributing to a positive experience for the residents.
• An employee expresses gratitude for being part of a beautiful team and family, highlighting the teamwork and care for residents.

Negative Reviews:

• One review reports a serious incident of neglect, where a resident was left in pain and in a soiled condition, leading to a hospital visit and discovery of a broken femur and internal bleeding.
• Complaints about the company not caring for its employees, with reports of miserable working conditions and neglect of resident care, such as unattended toenail clipping.
• A potential resident's family member expresses frustration over unfulfilled promises regarding the application process, leading to wasted time and disappointment.
• A community member reports an issue with the facility leaving unwanted items on their property, contributing to a negative perception.

Mixed Feedback:

The reviews for Chateau Gardens show a mix of heartfelt appreciation for the care provided to residents and serious concerns about neglect and management issues. While many families have had positive experiences, others caution potential clients to be vigilant and proactive in ensuring their loved ones receive the care they deserve.