Charter Senior Living Of Orland Park

Positive Reviews:

• Many reviewers express peace of mind and satisfaction with the care provided at American House, highlighting the loving staff, cleanliness, and the range of activities available.
• Charter Senior Living of Orland Park receives praise for significant improvements, including in the clinical department, food quality, and overall cleanliness. The community is noted for being fully staffed with positive people.
• Staff across various facilities are commended for being exceptional, caring, attentive, and engaging well with residents, creating a family atmosphere.
• Several reviewers appreciate the personal and professional service provided, noting the difference in care quality compared to other places.

Negative Reviews:

• Some reviewers report a decline in quality and cleanliness at American House following a management change, mentioning a lack of activities and responsiveness from directors.
• Issues with management and staff behavior are highlighted, including accusations of poor treatment towards employees and residents, and a lack of professionalism.
• Concerns are raised about the facility's handling of dementia patients, with reports of patients being inadequately cared for and sent to the ER unnecessarily.
• Complaints about the physical condition of the facility include flooding issues and poor food quality.
• There are reports of difficulties in communication with management, particularly regarding employee pay and the provision of pay stubs.

Mixed Feedback:

While some reviews highlight excellent care and significant improvements in certain facilities, others express serious concerns about management, staff behavior, and the physical condition of the facilities. Prospective residents and employees may want to consider these varied experiences when making decisions.