Charter Senior Living Of Hermitage

Charter Senior Living receives a mix of reviews, highlighting both commendable aspects and areas of concern. Positive feedback praises the community for its cleanliness, friendly and helpful staff, and the engaging activities available for seniors. Many reviewers specifically commend Donna for her outstanding support and knowledge, making prospective residents and their families feel welcome and well-informed. The community's environment is described as warm, welcoming, and beautifully maintained, with a special mention of the quaint villas offering privacy and natural surroundings.

However, there are serious concerns raised by some reviewers regarding the care and management at the facility. Issues include negligence leading to a resident's injury, lack of proper care for residents with specific dietary needs, disrespectful behavior towards residents, and poor communication from the administration. One review mentions a distressing experience with a staff member's unprofessional behavior, and another shares a troubling account of inadequate care leading to the deterioration of a resident's health.

While some families express regret for not choosing the facility sooner, citing a loving and professional care experience, others strongly advise against the facility, sharing experiences of mismanagement and lack of compassion. The facility's cleanliness and the friendliness of the staff are consistently noted as positive aspects, yet the contrasting experiences highlight a need for potential residents and their families to carefully consider all aspects of care and management before making a decision.