Charter Senior Living Of Bay City

Negative Reviews:

• Residents and their families have reported a lack of care and attention from the staff, describing the environment as neglectful and stating that the staff seems uninterested in resident well-being.
• Several reviews mention poor management and staffing issues, including high turnover and underqualified aides, leading to a decline in the quality of care.
• There have been complaints about the facility's handling of financial matters, such as unannounced rent increases and issues with billing practices.
• Some families have experienced difficulties with communication and coordination regarding resident care and administrative procedures.
• Concerns have been raised about the facility's response to health emergencies and the overall safety of residents, with reports of falls and inadequate supervision.

Positive Reviews:

• Several reviewers praise the facility for its cleanliness, beauty, and welcoming atmosphere.
• The staff has been described as friendly, loving, and caring by some residents and their families.
• Positive experiences with management and specific staff members have been highlighted, noting their kindness and professionalism.
• Some families have expressed satisfaction with the level of care and attention their loved ones receive, stating that their needs are met promptly and effectively.
• The facility has been commended for creating a homelike and family-like environment, with personal connections between staff and residents.