Charlotte Stephenson Manor

Residents and their families have shared overwhelmingly positive experiences at Charlotte Stephenson Manor, highlighting the exceptional care and support provided by the staff. New residents, including those in the memory care area, receive personalized attention during their transition, with staff going above and beyond to ensure comfort and well-being. Despite the challenges posed by COVID-19 restrictions, the facility has implemented creative solutions like window visits and FaceTime calls to keep families connected.

The cleanliness of the facility, the quality of the food, and the availability of activities are consistently praised. Many reviews note the peace of mind they feel knowing their loved ones are in a safe, caring environment. The ability for residents to bring personal furniture helps in making the space feel like home, further enhancing their comfort level.

Feedback also highlights the facility's efforts to accommodate emergency admissions efficiently, ensuring a smooth transition for residents with urgent needs. The staff's dedication to resident care is evident, with many families expressing gratitude for the kindness and professionalism shown to their loved ones.

Charlotte Stephenson Manor is not only appreciated by residents and their families but also by its employees, indicating a positive and supportive work environment. The facility's reputation for excellent care is further supported by its not-for-profit status under ProMedica Senior Care, which allows for the establishment of funds like the Memory Care Fund to support residents and families dealing with memory loss.

Overall, Charlotte Stephenson Manor is highly recommended by both families and staff for anyone seeking compassionate, high-quality care for their loved ones.