Chapters Living of New Braunfels

Positive Reviews:

• Memory Care of New Braunfels is described as a comfortable, homey, and bright facility.
• Some families chose the community for its location and ability to handle aggressive behavior.
• One reviewer highlighted the excellent care, well-staffed environment, and quality of food, noting the facility's spaciousness and in-house medical care.
• Many reviews praised the community for its cleanliness, attentive and caring staff, and specialized memory care services.
• Several families reported being very satisfied with the care provided, mentioning that the staff were loving towards residents and that the community worked well with hospice teams.
• One reviewer appreciated that the community knew their loved one by name and provided around-the-clock nursing care.
• Activities and the quality of food received positive mentions, with one family noting quick service and another enjoying the social atmosphere encouraged by caregivers.

Negative Reviews:

• Concerns were raised about the staff-to-resident ratio being too low and the facility being too large to ensure resident well-being.
• A serious complaint involved a resident's health deteriorating significantly, leading to hospitalization and a filed complaint with the state.
• One minor complaint mentioned that the common areas felt cold.

Mixed Reviews:

• While one family had a decent tour, they noted that construction at the time made the community less visually appealing.