Chandler Memory Care

Positive Reviews:

• Many reviewers praised the care and attention their loved ones received at various memory care facilities, highlighting the staff's dedication, the range of activities provided, and the overall environment that contributed to the well-being of the residents.
• Specific facilities like Mosaic Gardens Chandler and Avenir were mentioned for their exceptional service, warm and safe environments, and the positive impact they had on the residents' lives.
• Visitors appreciated the open visiting hours, the cleanliness, and the quality of food at some facilities. The staff's personal engagement with residents and the sense of community were also noted as significant positives.
• Communication with family members was highlighted as a strong point for some communities, ensuring relatives were kept informed and involved in their loved ones' care.

Negative Reviews:

• One review detailed serious allegations of neglect and abuse at a facility, including staff incompetence, lack of proper care, and security concerns. The reviewer, a former employee, urged families to remove their loved ones from the facility.
• Another review expressed frustration with billing issues at Chandler Memory Care, where a family was significantly overcharged. Despite attempts to resolve the issue, the problem persisted, leading to dissatisfaction with the management.
• Concerns about resident hygiene, medication management, and overall care were mentioned in another negative review, indicating a lack of attention to basic needs.

Mixed Reviews:

• While many facilities received high praise for their care and environment, issues such as billing disputes and concerns about specific aspects of care were significant drawbacks for some families.
• One facility was described as too fancy and not fitting for someone with basic needs and a limited budget, suggesting that while the amenities were impressive, they might not be necessary for everyone.