CERTUS Premier Memory Care Living- Orange City

Positive Reviews:

• Residents enjoy a variety of activities including visits from dogs, cooking classes, and games, leading to a happily busy lifestyle and good sleep.
• The facility is praised for its welcoming atmosphere, fun music, and the smiling faces of both staff and residents.
• High-quality, nutritious food and outstanding care are highlighted, with the environment described as immaculately clean and family-oriented.
• Staff members, including those named Michelle, are commended for being kind, helpful, professional, and loving.
• The food is noted to be healthy and tasty, contributing to the overall positive experience for residents and their families.
• Efficiency and friendliness of the staff are consistently mentioned across reviews.
• Visitors with official business and those bringing therapy dogs report a warm and welcoming environment, with residents appearing safe, happy, and engaged.
• The facility is clean, with a warm environment and caring staff, making it a recommended place for loved ones, especially those needing memory care.

Negative Reviews:

• A complaint was made about a lack of compassion from a staff member during a follow-up call regarding potential residency after a bereavement.
• A very negative review from a former employee cites serious concerns including racism, poor treatment of staff and residents, and a past incident where a patient was harmed due to lack of supervision.