Certus Mtd Opco

Positive Reviews:

• Lovely and beautiful place, designed perfectly for Memory care.
• Organization dedicated to excellent customer service, client care, and family satisfaction.
• Strives to make memory care better every day, celebrating success daily.
• Beautiful facility with caregivers who really care about the residents. Rooms are spacious, and the activity director is excellent.
• Facility provides a sense of freedom, delicious food, and engaging employees showing much kindness and caring.
• Very nice and clean facility, though concerns about communication methods for residents.
• Excellent staffing and facility.
• Community is exceptional, with staff committed to caring for residents.
• Beautiful facility with content and well-taken-care-of residents.
• Helpful and highly informative caregiver coaching.
• Very nice facility with friendly staff.

Negative Reviews:

• Bad management, poor facility conditions, and lack of proper care.
• Awful treatment of residents, with staff not trained properly.
• Atrocious response to COVID, neglecting patient care and safety.
• Service diminished over time, with administration being rude and unhelpful.
• Unprofessional communication and difficulty contacting residents.
• Director of nursing described as nasty to staff, indicating poor management.
• Concerns about the facility's handling of hospice care and patient transitions.
• Perceived lack of sufficient aids on hand.

Mixed Reviews:

• Some residents and families experienced great care and a loving environment, while others reported neglect, poor management, and inadequate staff training.
• Facility praised for its beauty and cleanliness, yet criticized for operational and care-related issues.