Century Oaks House 2

Summary of Reviews:

• Some reviews harshly criticize the facility for poor treatment of residents, understaffing, and management issues, labeling it as a place driven by profit at the expense of care.
• Others acknowledge the facility's potential, citing the need for better management and training to improve staff performance and resident care.
• A few reviews offer a more balanced view, noting decent work experience and areas for improvement, but generally rating the facility as average.
• Positive experiences highlight the care and attention given to residents, including engaging activities, good food, and clean, beautiful premises. Staff members, particularly those directly interacting with residents, are praised for their kindness and dedication.
• Concerns are raised about the facility's response to COVID-19, with some families feeling that their loved ones were neglected during lockdowns, leading to mental and physical health declines.
• One review specifically praises the efforts of a staff member for making a birthday visit special under COVID-19 restrictions, though it also mentions issues with food quality and management.
• Another review appreciates the improvements made by new owners, including better activities and consistent care, offering a counterpoint to the negative feedback.

Overall, the reviews present a mixed picture, with some expressing severe dissatisfaction with management and care, while others appreciate the staff's efforts and the facility's amenities. The impact of COVID-19 and management changes are recurring themes.