Century Oaks

Positive Reviews:

• Many reviewers highlight the welcoming and caring nature of the staff, making both residents and visitors feel comfortable and happy.
• Several reviews commend the facility for its large rooms compared to other places, providing a more comfortable living space for residents.
• Some families have noticed significant improvements in their loved ones' well-being since moving to the facility, citing the friendly and helpful environment.
• The facility's efforts to maintain a safe and engaging environment during the pandemic have been appreciated by some, noting changes for the better.

Negative Reviews:

• There are serious concerns about the level of care provided, especially for residents requiring more attention, with reports of neglect and lack of engagement.
• Communication issues have been a significant problem, with families feeling left out of the loop regarding their loved ones' care and well-being.
• Some reviewers have experienced unprofessional behavior from the management and staff, including long waits for scheduled meetings and lack of follow-up on employment inquiries.
• One review explicitly advises against the facility, citing a lack of concern for residents, especially those unable to advocate for themselves.

Mixed Feedback:

• While some reviews praise the facility for its cleanliness, spacious rooms, and friendly atmosphere, others express regret and dissatisfaction with the care provided.
• The facility's handling of the pandemic has received both praise for safety measures and criticism for the negative impact on residents' mental health due to isolation.