Century Assisted Living Ii

Positive Reviews:

• Facility is described as very nice, clean, and affordable, with residents appearing happy.
• Staff, including specific mentions of kindness and treating residents like family, receive high praise.
• Activities such as piano, card games, and crafts are regularly organized, enhancing the residents' quality of life.
• Communication with families is highlighted, including sending pictures and updates to family members.
• Personalized care is noted, with mentions of home-cooked meals and attention to individual preferences.
• The environment is described as caring and attentive, with staff knowing residents and their families by name.

Negative Reviews:

• One review from 2016 mentions unprofessional behavior by the Executive Director, staff negativity, neglect, and verbal abuse, leading to complaints and relocation of the resident.
• Another review criticizes the facility for not delivering on promised services such as assistance with showering and daily activities, accusing them of being more interested in money.

Overall:

The majority of reviews are highly positive, praising the staff's kindness, the facility's cleanliness, and the quality of care. However, there are isolated reports of dissatisfaction regarding management and unmet expectations. Prospective residents and their families may want to consider these reviews while also conducting their own visits and assessments.